How MultiCare Captured 500+ Referrals Per Week Without Adding an FTE

Introduction

MultiCare’s organization includes more than 300 primary, urgent, pediatric, and specialty care locations across Washington, Idaho, and Oregon, as we l as 13 hospitals. With more than 20,000 team members, MultiCare is dedicated to improving the health and wellness of the communities it serves.

Introduction

MultiCare’s organization includes more than 300 primary, urgent, pediatric, and specialty care locations across Washington, Idaho, and Oregon, as we l as 13 hospitals. With more than 20,000 team members, MultiCare is dedicated to improving the health and wellness of the communities it serves.

Introduction

MultiCare’s organization includes more than 300 primary, urgent, pediatric, and specialty care locations across Washington, Idaho, and Oregon, as we l as 13 hospitals. With more than 20,000 team members, MultiCare is dedicated to improving the health and wellness of the communities it serves.

The Challenge

Like many health systems, MultiCare faced strong demand but struggled to move patients into care quickly. MultiCare had 10 team members who were dedicated to sorting, reading, and transcribing faxes at a rate of 4 referrals per hour per referral coordinator. The cha lenges were: constant backlogs and duplicate work, limited visibility into referral status, high staff stress and burnout, and missed revenue from lost referrals.

The Challenge

Like many health systems, MultiCare faced strong demand but struggled to move patients into care quickly. MultiCare had 10 team members who were dedicated to sorting, reading, and transcribing faxes at a rate of 4 referrals per hour per referral coordinator. The cha lenges were: constant backlogs and duplicate work, limited visibility into referral status, high staff stress and burnout, and missed revenue from lost referrals.

The Challenge

Like many health systems, MultiCare faced strong demand but struggled to move patients into care quickly. MultiCare had 10 team members who were dedicated to sorting, reading, and transcribing faxes at a rate of 4 referrals per hour per referral coordinator. The cha lenges were: constant backlogs and duplicate work, limited visibility into referral status, high staff stress and burnout, and missed revenue from lost referrals.