Turned manual referral intake into same-day scheduling

+ Enterprise

Turned manual referral intake into same-day scheduling

// Apr 10, 2026

Titan Intake eliminated referral intake bottlenecks at Carolina Asthma and Allergy Center, enabling same-day processing, improving patient access, and generating $664K in financial impact.

+ Enterprise

Turned manual referral intake into same-day scheduling

// Apr 10, 2026

Titan Intake eliminated referral intake bottlenecks at Carolina Asthma and Allergy Center, enabling same-day processing, improving patient access, and generating $664K in financial impact.

+ Enterprise

Turned manual referral intake into same-day scheduling

// Apr 10, 2026

Titan Intake eliminated referral intake bottlenecks at Carolina Asthma and Allergy Center, enabling same-day processing, improving patient access, and generating $664K in financial impact.

$664,000

Total financial impact

75%

Average referral processing time

50%

Reduction in FTEs without layoffs

$664,000

Total financial impact

75%

Average referral processing time

50%

Reduction in FTEs without layoffs

$664,000

Total financial impact

75%

Average referral processing time

50%

Reduction in FTEs without layoffs

Rob Ellis

Carolina Asthma and Allergy Center

Carolina Asthma and Allergy Center used NextGen and Luma but needed a more efficient way to process referrals and better visibility into referral sources, patterns, and conversion rates.

// Industry

Asthma and Allergy Center

// Location

Charlotte, North Carolina

// Size

18 Providers - 16 Specialty Clinics

// Founded

Established in 1952

Rob Ellis

Carolina Asthma and Allergy Center

Carolina Asthma and Allergy Center used NextGen and Luma but needed a more efficient way to process referrals and better visibility into referral sources, patterns, and conversion rates.

// Industry

Asthma and Allergy Center

// Location

Charlotte, North Carolina

// Size

18 Providers - 16 Specialty Clinics

// Founded

Established in 1952

Introduction

Carolina Asthma and Allergy Center (CAAC) has a team of 18 providers across 16 locations throughout North Carolina.

The CAAC team was operating using NextGen and Luma, but were looking to enable their team process referrals more efficiently and gain better visibility into referral sources, patterns, and conversion rates.

Introduction

Carolina Asthma and Allergy Center (CAAC) has a team of 18 providers across 16 locations throughout North Carolina.

The Challenge

Carolina Asthma and Allergy Center relied on manual fax-based referral intake, creating processing delays, large backlogs, and limited visibility into referral sources and conversion patterns.

The Challenge

Carolina Asthma and Allergy Center relied on manual fax-based referral intake, creating processing delays, large backlogs, and limited visibility into referral sources and conversion patterns.

The Solution

Referrals are now processed the same day with no backlog, processing time dropped from 8 minutes to 2 minutes, and the organization generated $664K in financial impact while improving patient access to care.

Turned manual referral intake into same-day scheduling

Turned manual referral intake into same-day scheduling

Turned manual referral intake into same-day scheduling

$664,000

75%

50%

$664,000

75%

50%

$664,000

75%

50%

Introduction

Introduction

The Challenge

The Challenge

The Solution

The Solution

Conclusion

Conclusion

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Clearing a 1,300 Backlog into a Streamlined Intake Process

1,300

2 minutes per referral

73%

Clearing a 1,300 Backlog into a Streamlined Intake Process

1,300

2 minutes per referral

73%

Clearing a 1,300 Backlog into a Streamlined Intake Process

1,300

2 minutes per referral

73%